Professional Technical Support Services

🔵 Basic Remote Technical Support

✅ Resolve software issues, errors, and system problems

✅ Fast turnaround: 24-48 hours

✅ Flexible scheduling in your timezone ✅ Multiple remote access options (TeamViewer/AnyDesk/Zoom)

✅ 24-hour post-service support included

🔵 Software Installation & Configuration

✅ Professional software setup and configuration

✅ Custom settings and user access levels

✅ Software integration with existing systems

✅ Comprehensive documentation and user guides

✅ Installation verification included

✅ 48-hour post-installation support

🔵 Performance Optimization Service

✅ Identify and resolve system slowdowns

✅ Optimize resource usage and startup programs

✅ Enhance overall system performance ✅ Improve productivity and workflow

✅ 48-hour delivery with 1-week follow-up optimization

🔵 Emergency Technical Support

✅ Rapid response within 1 hour

✅ 24/7 availability for critical issues

✅ Priority handling for business-impacting problems

✅ Flexible resolution approaches

✅ Comprehensive documentation

✅ Temporary workarounds when needed

🔵 Why Choose My Technical Support?

✔️ Personalized service tailored to your specific needs

✔️ Clear communication throughout the process

✔️ Documented solutions for future reference

✔️ Ongoing support after service completion

✔️ Business continuity focus

✔️ Cost-effective alternative to in-house IT

Contact me today to discuss your technical support needs!

IT Support & Infrastructure Specialist

🟢 Professional Summary

Dedicated IT professional with 7+ years of progressive experience in technical support, infrastructure management, and service delivery. Proven track record of resolving complex technical issues, optimizing system performance, and enhancing operational efficiency across global enterprise environments. Skilled in project management, knowledge transfer, and implementing best practices that drive service excellence.

🟢 Core Competencies

🔹 Technical Troubleshooting: Expert in root cause analysis and resolution of complex IT issues

🔹 Infrastructure Management: Experienced in server configuration, network optimization, and system maintenance

🔹 Service Delivery: Focused on minimizing downtime and maximizing first-call resolution rates

🔹 Knowledge Management: Creator of comprehensive documentation and standard operating procedures

🔹 Team Development: Skilled in knowledge transfer and technical mentorship

🟢 Professional Highlights

🔹 Enterprise IT Operations

▸ Currently supporting global clients including Ashland, ULSE, Outseer, and Peloton

▸ Managing multiple concurrent projects while maintaining strict compliance standards

▸ Implemented preventive maintenance protocols that significantly reduced system downtime

▸ Orchestrated seamless access management across diverse enterprise environments

🔹 Technical Support Excellence

▸ Developed structured troubleshooting methodologies that decreased resolution time

▸ Conducted in-depth root cause analysis to prevent recurring technical issues

▸ Maintained critical infrastructure and optimized repair workflows

▸ Coordinated comprehensive service activities across multiple business locations

🔹 Process Improvement

▸ Created knowledge base articles that streamlined troubleshooting processes

▸ Established standard operating procedures that enhanced team efficiency

▸ Implemented robust security protocols and backup solutions

▸ Optimized spare parts inventory management and replacement processes

🔹 Collaborative Leadership

▸ Facilitated effective communication between technical teams and stakeholders

▸ Provided clear updates and documentation to ensure smooth issue resolution

▸ Delivered targeted knowledge transfer sessions to foster technical growth

▸ Guided end-users through troubleshooting processes with patience and clarity

🟢 Professional Experience

🔹Specialist at HCLTech (May 2022 - Present)

🔹Technical Support Officer at Metropolitan Office Ltd (Oct 2020 - Mar 2022)

🔹IT Executive at Envoy Ortus Ltd (Jan 2019 - Nov 2019)

🔹IT Technician at Micronet Global Services (Jan 2018 - Jan 2019)

Available for technical consulting, enterprise IT support, and infrastructure optimization projects.